Frequently Asked Questions
Wondering About Something? Let’s Clear Things Up!
We’ve gathered all the important info right here. Explore our FAQs and find the answers you need.
Do we need to change how we manage orders or run production?
No. Wisemove works alongside whatever you already use — email, WhatsApp, ERP, or spreadsheets. You connect one customer-facing email address, and Wisemove takes it from there. Your team receives alerts through channels they already use. There is no new system for the floor to learn.
How do our team members receive alerts from Wisemove?
Alerts are currently delivered by email to each person you configure in Wisemove. WhatsApp notifications are coming in the next version — which is how most production teams already communicate. Initial setup takes less than a day and we support you through the whole process.
What if Wisemove misreads a customer’s email?
Every triage decision Wisemove makes is shown to you before any alert is sent — a plain-language summary of what it understood and who it intends to notify. You can review, adjust, and approve. Once you’re confident in how the system handles your customers’ communication style, you can set standard change types to auto-send. You remain in control at every stage.
We already have a supervisor who coordinates updates. How does this fit?
Wisemove removes the manual relay work from your supervisor’s plate so they can focus entirely on production. When every relevant person already has the information they need, your supervisor spends their time managing quality, pace, and people — not forwarding messages and following up to make sure they landed.
How quickly will I see an impact?
Most manufacturers see a measurable reduction in rework and miscommunication within the first two to three weeks. The shift becomes visible the first time a customer change is intercepted and acted on correctly before the wrong work begins — and that typically happens in the first few days of use.
We receive a mix of change requests and general customer emails. Will the system handle that correctly?
Wisemove classifies every incoming email — change requests, general queries, delivery follow-ups, and complaints are all categorised separately. Only genuine change requests that affect active production trigger floor alerts. Everything else is logged and accessible, but generates no noise for your team.
What kind of support do you provide?
ou’ll work directly with me. I stay closely involved during onboarding and the early cycles to make sure Wisemove actually changes how execution runs, not just how it’s configured. That means shaping your first priorities, reviewing how updates are shared, and adjusting things until execution stops routing back to you. The goal isn’t adoption. It’s making sure execution holds in real work.